Returns and Refunds

EASY RETURN REQUEST PROCESS

We understand that sometimes things don't work out, and that's perfectly okay! If your purchase doesn't fit or meet your expectations, we've made initiating a return as simple as possible. Just follow our straightforward process to get started:

1. Fill Out the Return Form: Navigate to https://forms.gle/znReHAYBkjhbmerLA and complete the return request form. We'll need a few details to get the ball rolling:

   • Order Number: This helps us quickly locate your purchase in our system.
   • Reason for Return: Please specify the issue, such as a size mismatch, so we can make improvements.
   • Contact Information: Provide us with your email and phone number so we can stay in touch throughout the process.

2. Submit Your Request: Once you've filled in all the required fields, hit the submit button. Our team will review your request and get back to you with the next steps.

We're here to make returns as hassle-free as possible, ensuring you have a positive experience with us from start to finish.

REFUNDS

We understand that exceptional circumstances can occur regarding the products we supply. While we do not accept returns, we do offer refunds under specific conditions:

• Eligibility for Refunds: Refunds are only available if the product is defective, damaged upon arrival, or significantly different from its description. Customer satisfaction is important to us, and each case will be reviewed to ensure it meets our standards for a refund.

• Refund Process: If you believe your product meets our criteria for a refund, we kindly ask you to fill out our Refund Request Form. This form helps us understand the issue and process your request efficiently.

• Required Information: Please provide detailed information about the product and the reason for the refund request. Include photographic evidence where applicable to support your claim.

• Refund Review: Our team will review your submitted form and respond within a reasonable timeframe. We reserve the right to approve or deny refund requests at our discretion based on the information provided.

• Refund Issuance: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

HOW TO REQUEST A REFUND

To request a refund, please fill out our https://forms.gle/7koar1aFYJgkUqnb9. (open link in new tab) Provide all required information and any relevant photos of the product. Our customer service team will take it from there.

QUESTIONS?

If you have any questions about our Returns & Refunds Policy, please contact us at geniebeanierelief@gmail.com. We're here to help!

ORDER CANCELLATION POLICY

Cancelling Your Order:

At GenieBeanie, we understand that sometimes you may change your mind after making a purchase. To accommodate this, we offer the option to cancel your order under the following conditions:

• Cancellation Period: You are allowed to cancel your order within 3 days (72 hours) after receiving the order confirmation.

• How to Cancel: To cancel your order, please contact us immediately at geniebeanierelief@gmail.com with your order details. Please mention "Order Cancellation" in the subject line to expedite the process.

• Processing Cancellations: Once we receive your cancellation request, we will promptly process it. If the cancellation request is within the 3-day period and your order has not been shipped, we will cancel the order and issue a full refund.

• Refund After Cancellation: If eligible for cancellation, a full refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

• Orders Already Shipped: If your order has already been shipped, it cannot be cancelled. In such cases, our standard Refunds Policy will apply.

We strive to process your order quickly and efficiently, so if you decide to cancel, please reach out to us at the earliest opportunity. If you wish to cancel an order, please fill out this form:https://forms.gle/ZYHRCnnm8U8DcB3m7. 

QUESTIONS?

Should you have any further questions about our Order Cancellation Policy, feel free to contact us. We're here to assist you! at geniebeanierelief@gmail.com